Refund and Cancellation Policy

Last updated 4/29/2024

1. **Cancellation Policy**:

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  - Cancellations made more than 24 hours before the scheduled appointment are eligible for a full refund or rescheduling without any additional fees.
  - Cancellations made less than 24 hours before the scheduled appointment will incur a cancellation fee of $100.

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2. **No-Show Policy**:

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  - No-shows, where clients fail to attend their scheduled appointment without prior notice, will also incur a $100 fee.

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3. **Refund Policy**:

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  - There are no refunds on services rendered.
  - Refunds for products will be provided if the product is returned unopened and in its original condition within 30 days of purchase.

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4. **Package Services**:

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  - Services purchased as part of a package are considered a bundle and are not eligible for individual refunds.
  - If a client cancels a package appointment within the allowable time frame, they may reschedule the appointment but are not eligible for partial refunds for individual services within the package.

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5. **Exceptions**:

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  - Exceptions to the cancellation and no-show fees may be considered in cases of emergencies or extenuating circumstances. Clients must provide documented proof for such exceptions to be considered.

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6. **Process**:

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  - Clients must contact our spa directly to cancel or reschedule appointments and to initiate any refund requests for products.
  - Refunds for products will be processed using the original payment method within a reasonable timeframe.

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7. **Policy Acknowledgement**:

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  - By booking an appointment, purchasing products, or buying package services from our medspa, clients acknowledge and agrees to abide by our cancellation, no-show, and refund policies as outlined above.

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